RESPECT
We respect all people and will act ethically and with professionalism. Our clients must mutually be respectful to our staff and volunteers at all times.
COMMUNICATION
We will give you clear, accurate and timely information or, where possible, refer you to a service that can assist you.
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You will:
provide us information on time
give us details of any changes as soon as they happen
tell us if you have any special needs  
PRIVACY
All information you provide to us is strictly confidential. Staff and volunteers are bound by law not to divulge any information provided by you without your permission.
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Personal information is only collected as is necessary for a function or activity to enable us to carry out our work and deliver services to the community. It is not possible for us to provide legal assistance without your personal details being provided to us.
Individuals have a right to request access to the personal information that we hold about them. An administrative fee may be payable for the provision of personal information. In certain circumstances we may refuse to provide details of personal information that we hold to the extent permitted by the Privacy Act.
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If an individual believes that any personal information we hold about them is inaccurate, out of date, incomplete, irrelevant or misleading, they can contact our office and we will respond to the request within a reasonable time after the request is made. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
DISBURSEMENTS
While our legal assistance is free, if third party fees are required to be paid in relation to your case, we may ask you to make full payment directly to the third party.
Common third party fees include court filing fees, expert reports and copies of your medical records.
We will confirm your agreement to paying a third party fee before obtaining a service/item from a third party on your behalf.